Question 1

What is included in your transport quote?

Accepted Answer

Your private transport quote includes the selected CeyGo vehicle, professional chauffeur, fuel, highway tolls, parking fees, and driver expenses. Hotels, attraction entrance tickets, safari jeep fees, train tickets, meals, and activity costs can be included upon request or paid directly by the traveler.

Question 2

Are your itineraries fixed?

Accepted Answer

No. Our itineraries are flexible starting points. We can adjust your route based on your travel dates, interests, hotel plans, flight times, weather conditions, and preferred pace.

Question 3

Will your driver help us during the trip?

Accepted Answer

Yes. Your chauffeur-guide will assist with route planning, local recommendations, practical travel support, and general coordination throughout the journey.

Question 4

Do you provide licensed tour guides?

Accepted Answer

CeyGo Tours mainly provides private chauffeur-guided transport and route planning. If a specific attraction or experience requires a separate specialized guide, we can help arrange one upon request.

Question 5

Which vehicle is best for couples?

Accepted Answer

For most couples, the Toyota Prius is our recommended choice. It offers quiet hybrid comfort, air-conditioning, and a smooth ride for scenic long-distance travel.

Question 6

Which vehicle is best for families or groups?

Accepted Answer

For families and groups, we usually recommend the Toyota KDH Flat Roof Van because it offers more passenger and luggage space.

Question 7

Which vehicle is best for larger groups?

Accepted Answer

For larger groups, the Toyota Coaster Bus is usually the most suitable option. Final vehicle recommendation depends on group size, luggage amount, route, and availability.

Question 8

Can you pick us up from Colombo Airport?

Accepted Answer

Yes. We can arrange airport pickup from Bandaranaike International Airport and help you begin your journey with a relaxed first stop such as Negombo or Colombo, depending on your arrival time.

Question 9

Do you help with hotel bookings?

Accepted Answer

We can suggest route-friendly hotel areas and help coordinate your itinerary around your hotel plans. If needed, hotel arrangements can be discussed as part of a custom quote.

Question 10

Can the route change after we arrive?

Accepted Answer

Yes, private tours are flexible. Route changes are possible depending on timing, distance, hotel bookings, weather, and availability.

Question 11

How do we book?

Accepted Answer

Send us your travel dates, number of travelers, preferred route, and luggage details via WhatsApp or the inquiry form. We'll help suggest a suitable route and vehicle option.

Question 12

How do payments work?

Accepted Answer

Payment details can be confirmed after we understand your route, dates, and vehicle needs. We'll clearly explain the quote before confirming the booking.

Question 13

Are TripAdvisor and Google reviews available?

Accepted Answer

We are preparing our review profiles and verified review integrations. Once connected, traveler feedback from TripAdvisor and Google will appear on the website.

Clear answers, no fine print.